Terms of service

OVERVIEW

This website is operated by Jackson & Cole Ltd (company number 15480037), registered office 2 Colliers Gardens, Backwell, Bristol, BS48 3DT. Throughout the site, the terms “we”, “us” and “our” refer to Jackson & Cole Ltd. Jackson & Cole offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced here and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Changes will not affect orders you have already placed.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Nothing in these Terms affects your statutory rights as a consumer.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or that you are at least 18 and have given your consent for any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, break any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach of any of the Terms may result in the immediate termination of your use of the Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content (not including card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any content on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We take care to keep the information on this site accurate and up to date, but we cannot guarantee that all information is complete or current at all times. General information on this site, such as blog articles, is provided for information only.

This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. Any change will not affect orders already accepted.

We reserve the right at any time to modify or discontinue the Service (or any part or content of it) without notice.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange according to our Return Policy.

If you are a consumer, you have the legal right to cancel your order within 14 days of receiving it. Our Return Policy explains how to do this, and our 30-day returns window.

We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your screen’s display of any colour will be accurate.

We reserve the right, but are not obliged, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Our products come with a one year warranty, in addition to your statutory rights.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we will try to notify you using the email address and/or billing address or phone number provided when the order was made, and we will refund any payment for a cancelled order in full. We reserve the right to limit or prohibit orders that, in our judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.

For more detail, please review our Return Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools which we neither monitor nor have any control over.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any endorsement. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we are not responsible for any third-party materials or websites, or for any other materials, products or services of third parties.

Please review the third party’s policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example competition entries), or without a request from us you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you send us. We are under no obligation (1) to keep any comments confidential; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine is unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes any party’s intellectual property or these Terms of Service.

You agree that your comments will not infringe any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information. If an error affects an order you have placed, we will contact you, and you may choose to cancel the order for a full refund.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to break any international or national regulations, rules or laws; (d) to infringe our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, disparage, intimidate or discriminate against anyone; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Service or of any related website, other websites or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the internet. We reserve the right to terminate your use of the Service or any related website for any of these prohibited uses.

SECTION 13 - OUR RESPONSIBILITY TO YOU; LIMITATION OF LIABILITY

We do not guarantee that your use of our website will be uninterrupted, timely, secure or error-free. We may suspend or withdraw the website for maintenance or other reasons.

If you are a consumer, we are responsible for providing goods that are of satisfactory quality, fit for purpose, as described, and that last a reasonable length of time, as required by the Consumer Rights Act 2015.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We supply our products for domestic and private use only. If you use the products for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.

SECTION 14 - YOUR RESPONSIBILITY

You are responsible for any loss we suffer as a result of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be treated as removed from these Terms of Service. This shall not affect the validity and enforceability of any other provisions.

SECTION 16 - TERMINATION

Obligations and liabilities incurred before the termination date shall survive the termination of this agreement.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If you fail to comply with any term or provision of these Terms of Service, we may terminate this agreement and/or deny you access to our Services (or any part of them). You will remain liable for all amounts due up to and including the date of termination.

SECTION 17 - ENTIRE AGREEMENT

If we do not exercise or enforce any right or provision of these Terms of Service, this does not mean we have waived that right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Service form the entire agreement between you and us and govern your use of the Service, replacing any prior agreements, communications and proposals, whether oral or written, between you and us (including any prior versions of the Terms of Service).

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements under which we provide you with Services are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service after any changes are posted constitutes acceptance of those changes. Changes will not affect orders you have already placed.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service can be sent to us using our contact page.

Jackson & Cole Ltd, company number 15480037. Registered office: 2 Colliers Gardens, Backwell, Bristol, BS48 3DT.