Shipping policy

United Kingdom

• Dispatch: Every order is packed by hand in Bristol on the day it comes in. It’s collected the next working day (Monday to Friday).
• Delivery: 2-3 working days after dispatch.
• Cost: Free on all UK orders.
• Tracking: You’ll get an email with your tracking link as soon as your order is dispatched.

Europe (EU)

Global-e handle EU orders as our merchant of record.

• Dispatch: Same as UK orders. Packed the day the order comes in and collected the next working day.
• Delivery: Estimated at checkout depending on your location. Customs checks can occasionally add a few days.
• Cost: Calculated at checkout.
• Duties and import taxes: Included in the price at checkout, with nothing extra to pay on delivery.
• Tracking: You’ll get an email with your tracking link once your order is dispatched.

DELAYS

Delivery times are estimates. Once your order is with the courier, delays can happen through weather, strikes, high demand or local depot issues. If your order hasn’t arrived within the estimated time, contact us and we’ll chase it for you. This does not affect your statutory rights. This policy forms part of our Terms of Service.

RETURNS

See our Return Policy.

CONTACT

Use our contact form. We aim to reply within 1 working day.